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(More customer reviews)As others have written, the visuals on this monitor are excellent, the sound is on the tinny side. I'm writing to cover new ground. I purchased this monitor from Amazon on May 21. It worked well for a week or so, then came the problems. The screen would go black when it was powered up. Unplugging worked for a while, but eventually the monitor went all white. To make a long story short, we called HP and the tech figured it was a bad pixel. In the chain of interviews one woman tech agreed when asked, that they would send a new, not refurbished monitor. When a refurbished monitor arrived, I connected to an HP supervisor and found the full story. When you purchase from an authorized dealer (Amazon is not) there can be a store warranty (eg 30 days, 15 days, whatever the store chooses). If I had purchased from such a dealer,and was over the store warranty a few days, the HP supervisor could have (at their discretion) sent me a new, not refurbished monitor. As it was, HP sent the refurbished model under a manufacturer's warranty. The HP warranty allows them to send a a new or refurbished replacement. It appears to be random, odds are it will be refurbished. This one year warranty on the model purchased from Amazon began not on the May purchase date, rather it is from the January 2008 manufacture date. If I had returned this monitor to Amazon, I would be subject to a 15% restocking fee. Welcome to a rock and a hard place. Failures like this are likely rare, but it leaves us with a refurbished model instead of the new one I paid for. Buyer beware.
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