Average Reviews:
(More customer reviews)I will start off by saying this thing was packaged excellent and shipped very quickly! Everything was very tight and the interior boards were packed facing out towards the edges of the box, so even though the delivery guy put a gouge in the box, it didn't scratch anything that you would see once it was put together. (My scratch ended up not being deep enough to scratch the wood anyways, but it was reassuring to know that if it had gone deep, it wouldn't have mattered.) Also note that the actual glass on the doors was perfect and packed so tight that I don't think ANY delivery guy could break them.
Called Bush Industries twice. They have very convenient customer service hours that include early evenings and Saturdays. I called first because the wood on one glass door was cracked and made it quite weak where it attached to the glass. The other door had wood glue showing along the glass joint. They agreed to ship me those two doors immediately with no problem...and then I asked for a paint stick. They not only offered a paint stick AND furniture crayon BUT first they said I didn't have to keep the defective part and that they would gladly send me a replacement part! Since it was only two edge/corners on the base of the unit (They were small & totaled less than 2 inches long, combined) and I have young boys in the home who might cause future scratches, I figured it would be best to get the crayon & paint to fix them myself. All these items arrived just a couple days later with great packaging.
Fast forward almost 2 weeks to when I finally got around to calling them about a few broken non-wood parts. I was worried that it had been so long since I called them that they might not want to send me a second shipment. The things that broke during assembly were the cam bolts, cam nuts, and the little nails for the back cardboard that you unfold to cover the back. I initially nailed the cover on crooked (thankfully only used about 4 nails) and I had to try to pry the nails out and it didn't work well. Surprisingly, this was very hard and the most annoying part of the whole project. Anyways, by leaving one piece off, and not completely nailing on the back cover, I was able to set this thing up and forget about it for a couple weeks which is why I kept forgetting to call them. This call was just as smooth as the first, though, and a few days later I had my parts.
On to the product. Particle board construction obviously. Not all the cam nuts could be tightened completely; I'm assuming that is because I must have screwed in the cam bolts at a slight angle. That being said, they were very touchy because I tried to be very careful with them. (The unit does still seem solid enough even with only half tight cam locks on about ½ of the unit) Also, one cam bolt busted and several locking cam nuts broke because of this problem, but all were replaced and now I have extras. The base is not conducive to sliding along carpet, so get it where you want it and leave it alone. I really do hate moving it, it worries me because you build the base out of four 1/2" x 2" boards that are screwed together then screwed to the flat base panel. If you let it alone and don't move furniture often it looks like it will hold up just fine. I should note that I did not set a TV on top of it, so I can't attest to its weight bearing ability.
Two issues I have with the description. I would not describe the back panel as "solid." It is your typical heavy cardboard type material with two long vertical 1.5 inch wide cut outs (for wire management) which are fine for me. Also, the bottom bay (lower shelf) is not adjustable. One height better fit all. Speaking of height, see the notes in the picture above for shelf measurements.
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